1. Products and Orders

Product Information

We do our best to provide accurate descriptions, images, and pricing for all products on our website. However, we do not warrant that all product descriptions or other content is error-free.

Placing an Order

  • Once you place an order through our website, you will receive an order confirmation.
  • Orders are subject to acceptance and availability.
  • Gianna Journeys reserves the right to cancel or refuse any order for any reason, including product availability, pricing errors, or issues with delivery areas.

2. Pricing and Payment

Payment Method

We accept Cash on Delivery (COD) only. Payment must be made in full upon delivery of your order.

3. Shipping and Delivery

  • We deliver to most locations worldwide. Delivery times may vary depending on your location.
  • After placing an order, we will provide you with estimated delivery dates.
  • We are not responsible for delays caused by unforeseen circumstances, including but not limited to customs clearance, weather, or carrier delays.

4. Returns and Refunds

Returns

  • We accept returns for items that are defective or damaged upon arrival.
  • You must notify us within 3 days of receiving your order to initiate a return.
  • Items must be unused, in their original condition, and in original packaging.

Refunds

  • Refunds are processed once we receive and inspect the returned item.
  • Refunds will be made via cash upon collection of the returned product or through a method mutually agreed upon.

Non-Returnable Items

Certain items (such as personalized products) may not be eligible for return. We will notify you of these at the time of purchase.

5. Cancellations

You can cancel your order before it has been shipped. Once the product has been dispatched, cancellations are not accepted. Please contact us immediately at [email protected] to request a cancellation.

6. Intellectual Property

All content on this website, including images, text, logos, graphics, and product descriptions, is the property of Gianna Journeys and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our site without our prior written consent.

7. Limitation of Liability

Gianna Journeys is not responsible for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our website or products.
Our liability, if any, is limited to the amount paid for the product(s) purchased.

8. Indemnification

You agree to indemnify, defend, and hold harmless Gianna Journeys and its affiliates from and against any claims, damages, or expenses arising from your use of the website or violation of these Terms.

9. Changes to Terms

Gianna Journeys reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes indicates your acceptance of the revised Terms.

10. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
📧 [email protected]