At Gianna Journeys, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our Return and Refund Policy outlines how we can help.

1. Return Eligibility

We accept returns under the following conditions:

✅ The item is defective, damaged, or incorrect upon delivery.
✅ You notify us within [7 days] of receiving the item.
✅ The item is unused, in its original packaging, and in the same condition that you received it.
✅ Proof of purchase (order confirmation or receipt) is provided.

❗ We do NOT accept returns for:

  • Items damaged due to customer misuse or negligence
  • Items without original packaging
  • Custom-made or personalized products
  • Items returned after the return window has closed

2. How to Request a Return

If you meet the return eligibility criteria, follow these steps:

  1. Contact our support team at [email protected] within 7 days of delivery.
  2. Include the following details in your email:
    • Order Number
    • Product Name
    • Reason for Return (include photos if the product is damaged or incorrect)
  3. Our team will review your request and respond within 48 hours with instructions.

3. Return Process

  • Once your return request is approved, we will schedule a pickup or request you to send the item back through an agreed method.
  • You must ensure the item is securely packed to avoid damage during transit.
  • Once we receive and inspect the item, we will notify you about the status of your return.

4. Refund Process

Refunds will be issued under the following conditions:

  • If the return is approved after inspection, your refund will be processed within [5-7 business days].
  • As we only accept Cash on Delivery (COD), refunds are typically provided in cash upon collection of the returned item or through an agreed-upon refund method.
  • Refund amounts will be for the product cost only. Delivery charges (if applicable) are non-refundable unless the return is due to our error (wrong or defective item).

5. Order Cancellations

  • You may cancel your order before it has been shipped.
  • Once the product is dispatched, cancellations are no longer possible.
  • To cancel an order, email us immediately at [email protected] with your order number and “Cancel Order” in the subject line.

6. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered:

  • Notify us within 7 days of delivery by emailing [email protected].
  • Include clear photos of the damaged or incorrect item in your message.
  • We will arrange for a return, replacement, or refund as quickly as possible.

7. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, you must initiate a return (if eligible) and place a new order separately.

8. Contact Us

For any return, refund, or cancellation inquiries, contact our customer service team at:
📧 [email protected]