Thank you for shopping with Gianna Journeys! We are proud to offer worldwide delivery of our hiking gear, luggage, and camping equipment. This Shipping Policy explains how we handle shipping and delivery for orders placed on www.giannajourneys.com.

1. Delivery Locations

We ship worldwide, with delivery available to most countries.
If you have questions about shipping to your specific location, feel free to reach out to us at [email protected] before placing your order.

2. Shipping Methods & Delivery Timeframes

Order Processing

  • All orders are processed within 1-3 business days after we receive your order confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

  • Local Deliveries (within [insert country/region]): Estimated delivery time is 3-7 business days after dispatch.
  • International Deliveries: Estimated delivery time is 7-21 business days, depending on the destination country.

Note: Delivery times may vary due to customs processing, local courier efficiency, or unforeseen circumstances (weather delays, strikes, etc.).

3. Shipping Fees

  • International Shipping: Calculated at checkout based on your delivery location.

Shipping charges (if any) will be clearly displayed during the checkout process before you confirm your order.

4. Payment Method: Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as the only payment option.
  • You will pay in full upon delivery of your order.
  • Please ensure you have the exact payment amount ready at the time of delivery.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs office.
  • These charges are not included in our product prices or shipping fees and are the responsibility of the customer.
  • We recommend checking with your local customs office for more information on any potential charges.

6. Delivery Issues

Incorrect Address

  • Please double-check your delivery address before confirming your order.
  • Gianna Journeys is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by customers.

Missed Deliveries

  • If you are unavailable at the time of delivery, our courier may attempt a second delivery or contact you for rescheduling.
  • Failure to collect your package may result in the cancellation of your order.

7. Tracking Your Order

  • Once your order is dispatched, we will provide you with tracking details (where available), so you can monitor your delivery status.
  • If you do not receive tracking information, please contact us at [email protected].

8. Delays & Force Majeure

While we strive to meet the estimated delivery times, delays can occasionally occur due to factors beyond our control, such as:

  • Customs clearance delays
  • Weather disruptions
  • Courier strikes or local holidays

We will keep you informed in the event of significant delays.

9. Contact Us

If you have any questions regarding shipping or need help with your delivery, feel free to contact us:
📧 [email protected]